Frequently Asked Questions
Everything you need to know about our colorful world.
How long will it take to receive my order?
Most of our pieces are handmade to order in New York City. Please allow 2-3 weeks for production before your items are shipped via your selected carrier.
What is your return policy?
We accept returns on unworn, non-customized items within 14 days of delivery. Please note that a restocking fee may apply, and return shipping costs are the responsibility of the customer.
Do you ship internationally?
Yes, we ship worldwide! International shipping rates and duties are calculated at checkout based on your specific location and the weight of your order.
How should I care for my beaded bags and jewelry?
Our pieces are delicate works of art. We recommend cleaning with a soft, damp cloth and avoiding prolonged exposure to direct sunlight or harsh chemicals to maintain their vibrant color.
Can I request a custom colorway or design?
We love bringing your visions to life! Please contact our support team with your request, and we will let you know if a custom commission is currently possible.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Shop Pay, which allows you to split your purchase into interest-free installments.